FAQ’S
Frequently Asked Questions:
What type of information is required to begin the process?
Answer: Our process is easy and quick to help our clients have a great experience! To begin creating your store or website, we only require basic information to start the process. Such as your logo, business name, and brand colors! As the process proceeds, you will be notified if further details are needed.
How does the process work for our services?
Websites: We will be creating a new Shopify store for the client and then transferring the store after approval. When a website design order is placed, the client will receive an automatic download with further instructions to begin the process.
Note: If you have an existing Shopify store, we can send a collaborator request for access. If you would still like for us to create a new store although you have an existing store, clients will be able to easily transfer their purchased website domain and existing products to the new store with the import/export button.
Downloads: All instant downloads will be automatically delivered to the email address used at checkout.
What is the estimated turn around time?
Answer: The turnaround time will depend on the design or package selected. Time frame estimations can be found in the product description for each product. Please note that the time frames listed do not include weekends.
Can the stock model photos be replaced?
Answer: Yes, clients can provide their own model photos depending on the service that is selected. Model photos that are provided should be high quality and in .jpg or .png format.
Do we work on existing stores or offer revamping services?
Answer: Yes, however we highly recommend allowing us to create a new clean store, although not required. Clients can send us a collaborator request to access their existing stores. Another option to easily revamp your store is with our website banner designs, logos, and other DIY graphic designs.
Are there website fees or monthly costs?
Answer: Our websites are typically created on the Shopify platform which charges a base price of $29/month to keep your store active and use their platform. However, we personally do not charge any extra fees.
Will I be able to review before completion?
Answer: Yes! We will present the design to the client for approval before finalizing the process. If revisions are needed, we will be happy to help assist before completion to ensure our client's satisfaction. We value our clients and always strive to provide a five star experience.
How can I contact support for assistance?
Answer: Contact support by using the direct chat feature on our website or contact us at our official email for documentation purposes. Business hours are Monday-Friday from 9 AM to 6 PM. Please allow 24-48 hours for all inquires.